FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our find your size page: https://sirlucky.shop/pages/find-your-size
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel the order at this time. We hope to have a cancellation window one day in the future. If you want to cancel your order please contact us directly at email infosirlucky@gmail.com.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
No, we don't ship overseas.
Do you ship trough Europe?
Yes. We offer free shipping to Austria. Shipping to EU is available.
What are your delivery times?
The approximate delivery time ranges from 2 to 5 business days.
Can I return my package?
Yes you can return your package. You have 14 days.
Please note that returns are not free.
Please read our return policy for more information https://sirlucky.shop/pages/refund-policy