REFUND POLICY

We strive to provide excellent products/services and ensure customer satisfaction. However, if you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the procedures for processing refunds.

Eligibility for Refunds

To be eligible for a refund:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must have the receipt or proof of purchase.
• Requests for refunds must be made within 14 days of purchase.

Non-Refundable Items

Certain items are exempt from being refunded:

• Food products
• Animal hygiene and care products
• Items on sale

Process for Requesting a Refund

1. Contact Us: Initiate your refund request by contacting our customer service team at infosirlucky@gmail.com. Provide your order number, details of the product, and the reason for the refund.
2. Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item.
3. Return the Item: Ship the item back to us following the provided instructions. Please note that the cost of return shipping is the responsibility of the customer and is non-refundable.

Refund Processing

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your refund is approved, we will initiate a refund to your original method of payment. Please note that processing times may vary depending on your payment method and financial institution.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account: There may be a processing time before a refund is posted.
2. Contact your credit card company: It may take some time before your refund is officially posted.
3. Contact your bank: There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at infosirlucky@gmail.com.

Exchanges

If you need to exchange an item for the same product due to defects or damage, please contact us at infosirlucky@gmail.com with details of the product and the defect.

Cancellation Policy

Orders can be canceled before they are shipped. If your order has already been shipped, please follow the return instructions for a refund.

Contact Information

For any questions regarding our refund policy, please contact us at:

• Email: infosirlucky@gmail.com

Thank you for shopping with us. We appreciate your business and are committed to providing the best possible customer service experience.