SHIPPING POLICY
Last updated August 11, 2024
Welcome to SirLucky! We're committed to providing you with the best possible shopping experience, which includes ensuring that your orders are shipped to you quickly, safely, and efficiently. Please take a moment to review our shipping policy, which applies to the following countries: Austria, Germany, Italy, France, Switzerland, Spain, Belgium, Netherlands, Luxembourg, Denmark, Portugal, Czech Republic, Sweden, Croatia, Greece, Gibraltar, Hungary, Ireland, Liechtenstein, Monaco, Romania, San Marino, Slovenia, Poland, Slovakia, Lithuania, Latvia, Estonia, Norway, and Finland.
1. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 2-6 business days.
Note: Delivery times may vary depending on the destination country and local customs processing.
2. Shipping Rates
Shipping rates are calculated based on the destination country. The exact shipping cost will be displayed at checkout.
- Standard Shipping: From €0 to €8,95, depending on order destination.
3. Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
4. Shipping Restrictions
Please note the following:
- Some remote locations may require additional time for delivery.
5. Customs, Duties, and Taxes
SirLucky e.U. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the progress of your shipment online.
7. Shipping Delays
While we strive to ensure timely delivery, please be aware that shipping times may be affected by factors outside of our control, such as customs delays, postal strikes, or extreme weather conditions. We appreciate your understanding and patience in such cases.
8. Lost or Damaged Items
If your order is lost or arrives damaged, please contact our customer service team within 7 days of receiving the product. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our Refund policy. (https://sirlucky.shop/pages/refund-policy)
10. Contact Us
If you have any questions or concerns about your order, please don't hesitate to contact us at infosirlucky@gmail.com.
Thank you for shopping with SirLucky! We appreciate your business and look forward to serving you again.